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> Use this file to discover available pages before exploring further.
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# How Deposits Work on Apprentice

Check the artist's stated payment requirements and the records in your account before assuming a deposit has been paid.

1. Open **More → Account → Payments**.
2. Review **Deposits Paid** separately from **Total Spent** and **Outstanding Balance**.
3. Open a project's **Money** tab for its available payment information. If the project says your artist manages billing, ask them about payments.
4. Contact the artist through the existing project conversation if the amount or payment route is unclear.

Deposit requirements and refund terms depend on your booking. Ask your artist or shop about the terms before paying or cancelling. A requested deposit is not a paid deposit.

## Fees

Card payments carry a Stripe fee of about 2.9% + $0.30 and a 2% Apprentice fee. Your artist or shop decides whether you pay the fees on top or they cover them.

## Refunds

Your artist or shop starts a refund. If you paid by card through Apprentice, a full refund gives back everything you paid on that payment, including any tip and service fee. After the refund is sent, your bank usually shows it in 5 to 10 business days. Apprentice doesn't email you about the refund. Stripe may send a receipt, and the refund shows in your payment history.

Your card statement shows the name the shop or artist set in Stripe. Contact them if you don't recognize a charge.

Artists and shops: see [Refunding a Payment](https://help.useapprentice.com/en/article/refunding-a-payment-q7985/).

![Deposits Paid and other client payment totals.](https://storage.crisp.chat/users/helpdesk/website/-/b/6/b/f/b6bf11da1ce5e000/how-deposits-work-step-2_1lqnbl8.png)