> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.useapprentice.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Introduction to the Front Desk

The shop's reception board is labeled **Front Desk** in phone navigation. It organizes visits by status.

1. Switch to the correct shop workspace and open **Front Desk**.
2. Use **Search visits** or expand **Filters** to inspect the desired date, artist, status, and arrival scope.
3. Review the board's **Expected**, **Arrived**, **In Session**, **Completed**, **No-Show**, and **Cancelled** columns.
4. Open the intended visit to inspect it before performing any status action.

A visit in **Expected** has not yet been marked as arrived. Check the client is present before using **Mark arrived**.

Use **Quick Add Walk-In** for a client without an appointment. See [Adding Walk-in Clients](https://help.useapprentice.com/en/article/adding-walk-in-clients-1fpqqtv/) for the steps.

![Front Desk search and visit filters.](https://storage.crisp.chat/users/helpdesk/website/-/b/6/b/f/b6bf11da1ce5e000/introduction-to-the-reception-_cfwxex.png)