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# Monitoring Wait Times and SLA

Front Desk exposes arrival classifications, while Visit Settings exposes their time thresholds. These controls do not establish a guaranteed waiting-time estimate or SLA report.

1. Open **Front Desk → Filters** to inspect **On-time**, **Late**, and **Very Late** arrival choices alongside the date and artist filters.
2. Open **More → Settings → Visit Settings** to inspect **Time Thresholds**.
3. Read the on-time window, late, very late, no-show, and grace-period values in your shop.
4. Review Visit Behavior separately. **Auto call next** can affect the next waiting client when a visit ends.

Check your shop’s current **Auto call next** setting before ending a visit. Coordinate with front desk so the next client is ready.

Use the time thresholds shown in your shop; values in a screenshot may differ. Arrival classifications describe punctuality, not how long a client will wait.

![Time Thresholds in the shop’s Visit Settings.](https://storage.crisp.chat/users/helpdesk/website/-/b/6/b/f/b6bf11da1ce5e000/monitoring-wait-times-and-sla-_1gnlai7.png)