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# Rescheduling or Canceling an Appointment

Use your client appointment card to change an appointment time or cancel a booking.

## Before you start

Sign in with the client account used for the booking. Open **Appointments** and find the intended appointment.
Check the artist, date, time, and location. Ask your artist about any deposit or cancellation terms before making a change.

## Reschedule an appointment

1. On the correct appointment card, choose **Reschedule**.
2. In **Reschedule appointment**, review the timezone and appointment length. Available times are grouped by date.
3. Choose the new time under the intended date. Your appointment length stays the same in this flow.
4. Choose **Save changes**. Wait for the appointment list to return.
5. Check the card's new date and time. Refresh the page and confirm the change remains.

If you decide to keep the original time, close the form without saving.
If saving fails, read the error and check the appointment before trying again.

## Cancel an appointment

6. On the correct card, choose **Cancel**.
7. Read **Cancel appointment?**. Check the date and time in the message.
   The message warns that cancellation may affect a deposit or payment and that your artist will be notified.

   ![The cancellation dialog asks you to check the appointment date and time before choosing Cancel appointment.](https://storage.crisp.chat/users/helpdesk/website/-/b/6/b/f/b6bf11da1ce5e000/rescheduling-or-canceling-appo_ab5zf3.png)

8. Choose **Cancel appointment** to confirm. Choose **Cancel** inside the dialog to keep the booking.
9. Check the appointment list after saving. Choose **Past** and turn on **Show Cancelled** to find a cancelled booking and confirm its status.

## Payments and notifications

Do not assume a cancellation automatically refunds a deposit or that rescheduling transfers a payment under every policy.
Ask the artist or shop about the terms for your booking.
Check the updated appointment itself to confirm the change; email and text delivery can vary.

## If an action is unavailable

Check that you opened the correct account and appointment. Available actions depend on the booking's state.
Contact the artist if you cannot make the change you need. Avoid creating a second appointment until you know the first booking's status.

## Related articles

- [Managing Your Upcoming Appointments](https://help.useapprentice.com/en/article/managing-your-upcoming-appointments-8r94hf/)
- [Completing Your Pre-Appointment Preparation](https://help.useapprentice.com/en/article/completing-your-pre-appointment-preparation-adcbcx/)
- [Understanding Deposits and Payments](https://help.useapprentice.com/en/article/understanding-deposits-and-payments-xtsyra/)