> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.useapprentice.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding Deposits and Payments

Check the artist's stated payment requirements and the records in your account before assuming a deposit has been paid.

1. Open **More → Account → Payments**.
2. Review **Deposits Paid** separately from **Total Spent** and **Outstanding Balance**.
3. Open a project's **Money** tab for its available payment information. If the project says your artist manages billing, ask them about payments.
4. Contact the artist through the existing project conversation if the amount or payment route is unclear.

Deposit requirements and refund terms depend on your booking. Ask your artist or shop about the terms before paying or cancelling. A requested deposit is not a paid deposit.

![Client payment totals, including Deposits Paid.](https://storage.crisp.chat/users/helpdesk/website/-/b/6/b/f/b6bf11da1ce5e000/understanding-deposits-and-pay_w3sbp1.png)
