How Chat, SMS, and Email Work Together

Chat and notification settings are separate surfaces. Do not assume that every chat message is copied to every channel.


  1. Open a project's Chat to find the conversation with your artist.
  2. Open Account menu → Account settings → Notifications to review In-app, Email, SMS, and Push choices.
  3. Check the Chat messages notification type alongside the channel settings.
  4. Save changes and verify the setting after reload.


Use the conversation in Apprentice to check your messages. If a notification is missing, review Troubleshooting Notification Issues.


Chat messages notification preference.

Updated on: 10/09/2026

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