• What Happens to My Data If I Delete My Account?

  Account deletion is presented as an irreversible action. Do not use it to troubleshoot a temporary access problem. Open Account menu → Account settings → Security & Privacy. Read Your Data and the Danger Zone description before deciding what to do. Contact support first if you need to understand what happens to shared projects, signed documents, payments, or shop records. Read the deletion warning carefully. Check the linked privacy policy and ask support about any recordsPopular

• How Deposits Work on Apprentice

  Check the artist's stated payment requirements and the records in your account before assuming a deposit has been paid. Open More → Account → Payments. Review Deposits Paid separately from Total Spent and Outstanding Balance. Open a project's Money tab for its available payment information. If the project says your artist manages billing, ask them about payments. Contact the artist through the existing project conversation if the amount or payment route is uncleaSome readers

• Opting In/Out of SMS Notifications

  Review the SMS choice separately from your other notification channels. Open Account menu → Account settings → Notifications. Find SMS notifications and read its consent text and linked terms. Choose the setting you intend to use, then save any changes. The SMS notice includes HELP and STOP instructions. Read those instructions and the linked terms before opting in. Message frequency varies. ![SMS consent text and notification setting.](https://storage.crisp.chat/userSome readers

• Resetting Your Password

  Use the password-reset page if you cannot remember your password. On Sign In, choose Forgot password?. Enter the email address linked to your account. Choose Send Reset Link when you are ready to request the reset email. Check your inbox and spam folder for the reset email. Keep reset links private and never share your password with support. If you know your current password, use Account settings → Security & Privacy. Enter Current Password, New Password, andSome readers

• Understanding Data Privacy on Apprentice

  Account settings contains separate access controls and security/privacy settings. Open Account menu → Account settings. Choose Data & Privacy to inspect the listed shop or artist relationship before touching its access controls. Review the Email Address, Phone Number, Address, and Date of Birth controls for the intended relationship. Use Security & Privacy to inspect profile visibility and account-data controls separately. Read Apprentice’s linked privacy policy for detSome readers

• Updating Your Email Address

  The current client profile does not let you edit your email address. Open More → Account → Profile. Read the note below Email Address: the page directs email changes to support. Open More → Help and support to find support@useapprentice.com. Contact support about the address on your existing account. Avoid creating a second account to work around an email change. ![Email Address field with instructions to contact support.](https://storage.crisp.chat/users/helpdesk/webSome readers

• How Chat, SMS, and Email Work Together

  Chat and notification settings are separate surfaces. Do not assume that every chat message is copied to every channel. Open a project's Chat to find the conversation with your artist. Open Account menu → Account settings → Notifications to review In-app, Email, SMS, and Push choices. Check the Chat messages notification type alongside the channel settings. Save changes and verify the setting after reload. Use the conversation in Apprentice to check your messages. If aSome readers

• Managing Notification Preferences

  Choose how Apprentice alerts you and which updates you want. Open Account menu → Account settings → Notifications. Review the channel choices: In-app, Email, SMS, and Push. Review the notification types and Quiet Hours separately. Choose Save changes after an edit, then reload and check it. Choose both the channels and the types of updates you want. If alerts are missing, check [Troubleshooting Notification Issues](https://help.useapprentice.com/en/articSome readers

• Viewing Your Payment History

  Review your client payment history from the Payments page. Open More → Account → Payments. Review Total Spent, Deposits Paid, and Outstanding Balance as separate values. Use Search payment history or Filters. Filters offer payment type, sort order, and from/to dates. Choose Apply filters. Use Clear filters to remove a filter you no longer need. If a payment is missing, clear the filters and check the date range. Contact your artist or shop if an amouSome readers

• Using Apprentice on Mobile Devices

  On the client mobile web dashboard, use the navigation along the bottom of the screen. Use Home, Requests, Appointments, and Projects for everyday tasks. Open More for grouped links such as Chat, Saved Designs, Profile, Payments, Privacy, and Help and support. Expand a compact sheet when you need more detail. Scroll the content to bring a control into view before tapping it. Look for Save changes after editing profile or notification settings; verify importanSome readers