Managing Your Waitlist

Use your personal walk-in queue to keep track of clients who are waiting, checked in, or ready for their session.

Overview

Your Waitlist is a live view of who's in the shop right now and where they are in line. You can add walk-in clients, see estimated wait times, and manage the queue as your day progresses.

How to Access Your Waitlist

1. Click Waitlist in the sidebar under Business
2. The page title is My Waitlist with the subtitle "Personal walk-in queue"

You'll also see a Waitlist Queue widget on your Dashboard showing the next client up with a Call Next Client button.

What You'll See

Queue Overview

• Search bar — Find clients by name, email, or phone number
• Queue filter — "My queue" dropdown to filter the view
• Queue count — How many clients are currently waiting (e.g., "0 waiting")

Client Cards

Each client in the queue shows:

• Name with a status badge (e.g., "Checked In #1")
• Assigned artist — Who the client is waiting for
• Phone number and email for quick contact
• Estimated wait time (e.g., "~30 min wait")
• View button to see full details
• Three-dot menu for more actions

Adding a Walk-in Client

Click + Add client in the top right. Enter the client's info or select an existing client. They'll appear in your queue with a position number.

Managing the Queue from Your Dashboard

Your My Work dashboard has a Waitlist Queue widget on the right side:

• Next Up — Name and phone of the next client in line
• Call Next Client — Notifies the next client it's their turn
• Manage waitlist link — Opens the full waitlist page

Waitlist Settings

Go to Settings > under Get Booked, click Waitlist to configure queue behavior, notifications, and capacity.

Tips

• Check your waitlist regularly during busy days
• Use the dashboard widget for a quick glance between sessions
• Add walk-in clients right away for an accurate count
• Keep an eye on wait times — check in with anyone waiting too long

Common Issues

• No clients on my waitlist — Clients appear when they check in or when you add them. Empty queue means nobody's waiting.
• Wait times seem wrong — They're estimated based on session length and queue position. They update as sessions complete.
• Client doesn't appear — They may be assigned to a different artist. Check the queue filter dropdown.

Related Articles

• Using the Artist Today Console
• Managing Walk-ins and Appointments
• Handling No-Shows and Cancellations

Updated on: 19/03/2026