Introduction to the Front Desk

The shop's reception board is labeled Front Desk in phone navigation. It organizes visits by status.

1. Switch to the correct shop workspace and open Front Desk.
2. Use Search visits or expand Filters to inspect the desired date, artist, status, and arrival scope.
3. Review the board's Expected, Arrived, In Session, Completed, No-Show, and Cancelled columns.
4. Open the intended visit to inspect it before performing any status action.

A visit in Expected has not yet been marked as arrived. Check the client is present before using Mark arrived.

Use Quick Add Walk-In for a client without an appointment. See Adding Walk-in Clients for the steps.

Updated on: 10/09/2026