Monitoring Wait Times and SLA

Front Desk exposes arrival classifications, while Visit Settings exposes their time thresholds. These controls do not establish a guaranteed waiting-time estimate or SLA report.

1. Open Front Desk → Filters to inspect On-time, Late, and Very Late arrival choices alongside the date and artist filters.
2. Open More → Settings → Visit Settings to inspect Time Thresholds.
3. Read the on-time window, late, very late, no-show, and grace-period values in your shop.
4. Review Visit Behavior separately. Auto call next can affect the next waiting client when a visit ends.

Check your shop’s current Auto call next setting before ending a visit. Coordinate with front desk so the next client is ready.

Use the time thresholds shown in your shop; values in a screenshot may differ. Arrival classifications describe punctuality, not how long a client will wait.

Updated on: 10/09/2026