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Questions about your account, billing, or how Apprentice works? Start here. We're happy to help with whatever you need — no question too small.

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  • General
  • Troubleshooting
  • Artists
  • Shops
  • Clients
  • Opting In/Out of SMS Notifications
    Opting In/Out of SMS Notifications Learn how to enable or disable SMS text message notifications from Apprentice. Overview SMS notifications provide urgent, time-sensitive alerts directly to your mobile phone. You have complete control over whether you receive SMS notifications and can opt in or out at any time. This article explains how to manage your SMS preferences and what messages you'll receive when opted in. Step-by-Step Guide Opting In to SMS Notifications StepFew readers
  • Understanding Data Privacy on Apprentice
    Understanding Data Privacy on Apprentice Learn how Apprentice protects your personal information and what data we collect. Overview At Apprentice, we take your privacy seriously. This article explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information. Our platform is designed with privacy and security as core principles. What Data We Collect Account Information Personal Details: Name, email address, phone numberFew readers
  • Updating Your Email Address
    Updating Your Email Address Learn how to change the email address associated with your Apprentice account. Overview Your email address is used for account authentication, notifications, and important communications from Apprentice. You can update your email address at any time from your account settings. Changing your email will require verification to ensure account security. Step-by-Step Guide Step 1: Navigate to Account Settings Sign in to your Apprentice account CFew readers
  • Resetting Your Password
    Resetting Your Password Learn how to reset your Apprentice password if you've forgotten it or need to change it for security reasons. Overview If you've forgotten your password or need to reset it, Apprentice uses a secure email-based password reset system. You'll receive a password reset link via email that allows you to create a new password. Step-by-Step Guide Step 1: Navigate to the Sign-In Page Go to the Apprentice sign-in page at your-domain /auth/signin. StepFew readers
  • How Chat, SMS, and Email Work Together
    How Chat, SMS, and Email Work Together Understand how Apprentice's three communication channels coordinate to keep you connected with your artist or clients. Overview Apprentice provides three communication channels—in-app chat, SMS text messages, and email—that work together seamlessly. Understanding how these channels interact helps you stay connected without communication overload. This article explains when each channel is used, how they coordinate, and how to manage your prefereFew readers
  • Managing Notification Preferences
    Managing Notification Preferences Customize how and when you receive notifications from Apprentice across in-app, email, and SMS channels. Overview Apprentice sends notifications through multiple channels to keep you informed about appointments, messages, design updates, and system alerts. You have complete control over which notifications you receive and how you receive them. Notification preferences are managed separately for each user role (artist, client, shop admin). Step-byFew readers
  • Viewing Your Payment History
    Viewing Your Payment History Learn how to access and understand your complete payment history on Apprentice. Overview Apprentice maintains a comprehensive payment history for all transactions, deposits, and refunds. Whether you're a client tracking what you've paid or an artist managing your revenue, the payment history feature provides a complete audit trail of all financial transactions. Step-by-Step Guide For Clients: View Your Payment History Step 1: Access Your DaFew readers
  • What Happens to My Data If I Delete My Account?
    What Happens to My Data If I Delete My Account? Understand data retention, deletion policies, and what happens to your information when you delete your Apprentice account. Overview Deleting your Apprentice account is a permanent action that removes your personal information and account access. However, some data may be retained for legal, tax, or platform integrity reasons. This article explains exactly what happens to your data when you delete your account, what's removed, what's reFew readers
  • The Check-in Kiosk Experience
    The Check-in Kiosk Experience Learn how the client check-in kiosk works and what to expect when checking in for your tattoo appointment. Overview The Apprentice check-in kiosk provides a seamless, contactless check-in experience for tattoo appointments. Whether you're checking in on your mobile device or at a kiosk in the shop, the process is quick, secure, and integrates with the artist's workflow to minimize wait times and streamline your appointment experience. What is the CheFew readers
  • Understanding the Three Payment Methods
    Understanding the Three Payment Methods Learn about the three ways artists and shops can collect payments on Apprentice. Overview Apprentice supports three distinct payment collection methods to accommodate different business needs and setup stages. Whether you have Stripe Connect enabled, prefer manual entry, or use external payment processors, Apprentice tracks all payments in a unified system. Each method has its own benefits and use cases. This article explains all three methodsFew readers
  • Using Apprentice on Mobile Devices
    Using Apprentice on Mobile Devices Learn how to use Apprentice on your smartphone or tablet for booking, communication, and managing appointments on the go. Overview Apprentice is fully optimized for mobile devices, allowing you to book appointments, chat with your artist or clients, check in for appointments, and manage your projects from anywhere. Whether you're using a smartphone or tablet, Apprentice provides a responsive, mobile-friendly experience. Accessing Apprentice on MFew readers
  • How Deposits Work on Apprentice
    How Deposits Work on Apprentice A comprehensive guide to understanding deposit requirements, collection, tracking, and refunds on Apprentice. Overview Deposits are a key part of tattoo booking workflows. They secure appointment slots, reduce no-shows, and demonstrate client commitment. On Apprentice, deposits are tracked at the project level and can be collected through multiple methods. This guide explains everything you need to know about deposits—whether you're an artist collectinFew readers

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