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Articles on:Troubleshooting
Something not working the way it should? Tell us what's happening and we'll help you fix it. Most issues have quick solutions — let's figure it out together.

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  • General
  • Troubleshooting
  • Artists
  • Shops
  • Clients
  • How Do I Cancel My Subscription?
    How Do I Cancel My Subscription? Step-by-step instructions for cancelling artist or shop subscriptions on Apprentice. Overview Apprentice subscriptions can be cancelled at any time. Whether you're an artist on a paid plan or a shop owner with a team subscription, this guide explains how to cancel your subscription, what happens to your data, and how to manage the cancellation process. Before You Cancel Understand What Happens When You Cancel Immediate Effects: ❌ SubscFew readers
  • Troubleshooting Notification Issues
    Troubleshooting Notification Issues Common notification problems and their solutions for in-app, email, and SMS notifications. Overview If you're not receiving notifications, receiving too many, or experiencing issues with notification delivery, this guide provides solutions to common problems. We'll cover troubleshooting steps for all three notification channels: in-app, email, and SMS. Common Issues and Solutions Issue 1: Not Receiving Any Notifications Check NotificFew readers
  • Contacting Support
    Contacting Support Learn how to get help from Apprentice support for technical issues, billing questions, and account problems. Overview Apprentice provides multiple support channels to help you resolve issues, answer questions, and get the most out of the platform. This guide explains when to contact support, how to reach us, what information to include, and what to expect. When to Contact Support Technical Issues Contact support if you're experiencing: ✅ Platform erFew readers
  • Why Can't I Book an Appointment?
    Why Can't I Book an Appointment? Common reasons why booking an appointment might not work and how to resolve them. Overview If you're having trouble booking an appointment with an artist on Apprentice, there are several possible reasons. This article covers the most common booking issues and provides solutions to help you successfully schedule your tattoo session. Common Booking Issues Issue 1: No Available Time Slots Showing Problem: The booking calendar shows no availFew readers
  • I Didn't Receive My Appointment Reminder
    I Didn't Receive My Appointment Reminder Troubleshoot missing appointment reminder notifications and ensure you receive them in the future. Overview Appointment reminders are sent automatically 24 hours and 1 hour before your scheduled appointment. If you didn't receive your reminder, this guide will help you troubleshoot the issue and ensure you receive future reminders. When Reminders Are Sent Reminder Schedule 24-Hour Reminder: Sent exactly 24 hours before appointmFew readers
  • My Check-in Didn't Work - What Do I Do?
    My Check-in Didn't Work - What Do I Do? Solutions for common check-in problems and how to ensure your artist knows you've arrived. Overview If you're having trouble checking in for your tattoo appointment, don't worry—there are several ways to resolve the issue and ensure your artist knows you've arrived. This guide covers common check-in problems and provides immediate solutions so you don't miss your appointment. Immediate Actions If You're Already at the Shop Do this fFew readers

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